General Terms and Conditions

 

All banknotes are uncirculated (UNC) unless otherwise stated. We use the International Bank Note Society (IBNS) grading standards. Banknotes graded by third-party grading companies are identified as such.

All prices are in euro (€ = EUR) and include all taxes.

Prices are subject to change without notice. We reserve the right to amend orders, including product prices, in cases of clerical errors or when an item is out of stock.

For polymer and hybrid banknotes in our online store, we use the Straus numbering system. For paper banknotes we use The Banknote Book (TBB) numbering system, where applicable, and the Pick numbering system (Standard Catalog of World Paper Money) for remaining notes.

Potential customs charges and taxes assessed by the country of destination are the responsibility of the buyer.

If some of the banknotes in your order are not available, you have these options:  (1) to make alternative choices; (2) to wait until the banknotes become available; or, (3) to accept a full or partial refund.

Bulk orders, special requests and want lists are welcome!

Unless specifically stated in the banknote item description, you will receive a random serial number banknote of our choice. If the serial number (or the prefix, such as the first prefix) is specifically stated in the banknote item description, then you will receive that specific serial number (or prefix).

We accept payments via PayPal. Payments using a credit card are possible via the PayPal system. We ship worldwide. Shipping and handling cost are 5€ (or 10€ for uncut sheets or a catalog).

Terms and conditions of sale are subject to change without notice.

 

Our Quality Policy

 

We assure you of the following:

You are dealing with currency professionals who know the hobby:
Two decades of work in the hobby and a decade of delivering the unprecedented wealth of information about polymer notes, these are the people behind www.polymernotes.org!

Your order will be processed quickly and without delay:
We will ship your notes within 3 business days (normally within 1 business day) of the receipt of your payment.

Your notes will be delivered as advertised and appropriately packed:
We know that you want only the best for your collection and that receiving wrong bank notes or bank notes in poor condition serves nobody and creates unnecessary workload for you and us. We deliver what we promise and we pack your shipment appropriately to avoid damage during transportation.

We offer a return privilege:
If for any reason you are not satisfied with the notes that you have received, please notify us within 7 days of the receipt of the notes, send the notes back to us and we will refund your money (minus postage costs and any bank charges incurred), no questions asked. In case of our mistake (identification, grading, etc.), tell us and we will pay the postage costs and any bank charges incurred as well.